About us
About My Dental IT: IT support born in a dental practice
My Dental IT is an IT company for dental offices, and it began inside one. Our founding members bring more than 10 years of hands-on dental practice IT experience to offices like yours.
Our story
How My Dental IT started inside a dental practice
My Dental IT was hatched, so to speak, right in the middle of a dental practice. Our founding members have more than 10 years of hands-on experience maintaining the systems a dental office depends on, from the computers at the front desk to the server in the back.
We know the hardware and software made for the dental field first hand. That knowledge, combined with IT expertise and experience, gives us a clear picture of what dentists and office managers need from their technology: systems that work, stay secure and stay out of the way of patient care.
- Dental first, because we started inside a practice, not outside one.
- At home with dental software, including the practice management and billing software your front desk relies on.
- IT expertise across networks, computers, servers, backups and security.
Dental IT from the insideWhat our background brings you
- Started in a practiceFounded inside a dental office, not outside one
- Hands-on experienceMore than 10 years maintaining dental practice systems
- Dental technologyHardware and software made for dentistry, known first hand
- IT expertiseNetworks, computers, servers, backups and security
Signed HIPAA BAA with every customer
Your patients are your number one priority; let your network be ours.
Our mission
Our mission: take the stress out of dental office IT
Your computer network is the backbone of your office, and probably the last thing you want to deal with every day. Our job is to take it off your plate.
- Relieve you of the stress of maintaining your information systems, so your team can stay focused on patients.
- Keep your network safe and secure, with protection against intruders, damaging malware and unauthorized users.
- Support your business with reliable hardware and software that is secure today and can expand as your practice grows.
Our values
The values behind our dental IT support
Four commitments shape how we work with every dental practice.
Professionalism
We take a professional approach to every conversation. You are kept informed of every change to your network, all planned maintenance work and each update to your systems, so nothing catches your team off guard.
Data security
Data is your most valuable asset, and protecting it is our number one responsibility. Patient confidentiality is backed by a signed HIPAA business associate agreement with every customer.
Future technologies
In a dental practice, change is constant. We keep abreast of the dental management and IT industry so you benefit from what we learn about new technology and equipment, and we share practical advice in our dental IT guides.
Built for dental
Our computing and communications services are tailored to dental offices. We understand the technology and the unique needs that keep a practice running smoothly, because that is where we started.
What we look after
The dental office IT we install and maintain
From the network to the software at the front desk, the systems your practice runs on stay in one set of hands.
- Dental office network security: a secure network that does not slow your team down.
- Data backup and recovery: backup systems, recovery software and protection from power failures and surges.
- Dental software support: practice management and billing software, installed and maintained.
- Computers and servers: desktops, tablet PCs and server systems kept in good working order.
- Server monitoring: monitoring software that helps catch problems in an emergency.
- Malware and virus protection: keeping digitally stored patient information safe.
- Internet, phone lines and remote access: office lines set up, plus remote and home office connectivity.
Working with us
How to work with My Dental IT
If something in your office is not working, or you want to talk through your network, backups or software, our contact page lists every way to call, email or message us.
When we ask you to, you can open a session from our remote support page, so we can see the problem on your screen and help you fix it.
Questions about the business associate agreement, backups or getting help are answered in our dental IT FAQ.
Our office
My Dental IT’s office is at:
Carson City, NV 89701
Work with IT people who know dental offices from the inside
Tell us about your practice, your systems and what keeps getting in the way. You focus on your patients, and we’ll take care of the rest.