Contact
Contact My Dental IT for dental office IT help
Have a question about your dental office network, backups, practice software or computers? Call or email us, or send a message with the form below, and we’ll get back to you.
Send My Dental IT a message
Tell us what is going on with your computers, network or software, and how we can reach you.
Call or email My Dental IT directly
Carson City, NV 89701
More help
Other ways to get dental IT help
Already working with us, or still deciding? These pages may answer your question or point you to the right service.
Start a remote support session
How to connect to our remote support portal, so we can see the problem on your screen and work through it with you.
Dental IT questions and answers
Answers about our services, the HIPAA BAA, backups, remote support and how to get help.
All dental IT services
Network security, data backup, dental software, computers and servers, server monitoring, malware protection, internet and phone lines, and remote access.
Before you get in touch
What to include when you contact us about an IT problem
A few details help us understand the problem from the start. You don’t need technical terms: describe what you see in your own words.
Leave patient names, dates of birth, chart notes and insurance details out of your message: describe the problem, not the patient. For our customers, patient confidentiality is maintained through the formal HIPAA business associate agreement we sign with every customer.
- What is not working, and what you were doing when it started.
- Which computer or device, for example the front desk PC, an operatory PC or the office server.
- Any error message, written down word for word or described as closely as you can.
- What changed recently, such as a new device, a software update or a power outage or electrical surge.
- The best way to reach you, by phone or email, and who in the office we should ask for.