Server monitoring
Dental office server monitoring that catches problems early
We install and maintain server monitoring software on your dental office server, so problems are caught in case of an emergency, not discovered after the schedule has already stopped.
Server monitoringWhat we take care of
- Monitoring softwareInstalled on your office server
- Maintained for youKept working as your server changes
- Early warningProblems caught in case of an emergency
- Kept informedOf changes, planned maintenance and updates
Signed HIPAA BAA with every customer
What we do
Server monitoring software, installed and maintained for you
Your server quietly runs the schedule, the charts and the billing. Monitoring software keeps an eye on it, so a small problem is more likely to be caught before it grows into a lost day of appointments.
Monitoring software installed
We install server monitoring software on the server your practice depends on, so trouble has a better chance of being spotted before it reaches the front desk.
Maintained, not forgotten
Monitoring only helps while it keeps working. We maintain the software after installing it, so it stays in place as your server and software change.
Part of looking after your server
Monitoring sits alongside the desktops, tablet PCs and server systems we install and maintain for dental offices.
Backups in the picture
Monitoring works alongside the backup systems and recovery software we set up, which help keep vital patient and practice data from being lost when something does go wrong.
No surprise changes
We keep you informed of every change to your network, planned maintenance and system update, so your team always knows what to expect.
A signed HIPAA BAA
Your server holds patient information, and every customer has a formal HIPAA business associate agreement with us. Read what our HIPAA BAA covers.
Why it matters
Why server monitoring matters when your day runs on one server
In many dental offices, the practice management software, billing, appointment book and patient charts all live on one office server. When that server stops, the front desk cannot check patients in, the operatories cannot pull up charts, and billing waits.
Many server problems give warning signs first. A disk fills up over time, a drive starts reporting errors, or a backup quietly stops running. Server monitoring software is there to notice those signs while there is still time to plan a fix.
- Fewer surprises: a warning about low disk space is far easier to handle than a server that has already stopped.
- Safer data: catching a failing drive or a stopped backup early helps keep patient records from being lost.
- A calmer front desk: problems dealt with before they reach the schedule are problems your patients never notice.
- Office server
- Practice software
- Front desk and operatories
Protecting your office serverWhat we install and maintain
- Server monitoringWarning signs flagged in case of emergencies
- Backup systemsSo vital data is not lost
- Malware protectionKeeps stored patient information safe
- Disaster preventionFor power failures and electrical surges
What it watches
What server monitoring software can keep an eye on
Monitoring tools and setups vary. These are the kinds of checks that are generally useful on a dental office server.
Free disk space
A server that runs out of space can stop saving new records or stop finishing backups. Monitoring can flag low space while there is still room to act, not after it is gone.
Drive health
Drives keep their own health readings, and many failing drives, though not all, show warning signs there first. Monitoring can pick up those warnings, so a drive can be replaced on your schedule rather than in the middle of a patient day.
Key services
Server-based practice management software usually depends on programs running in the background, such as its database. Monitoring can flag when one of them stops.
Backup jobs
A backup that silently stopped long ago is an unpleasant discovery during a recovery. Monitoring can check that backup jobs are running and finishing.
Whether the server is reachable
If the server drops off the network, every workstation that relies on it is affected at once. Monitoring can flag when the server cannot be reached.
Unexpected restarts
A server that restarts on its own can point to a power, hardware or software problem. See how surge protectors and battery backup help in our power outage and surge protection guide.
Monitoring is only as useful as what happens next
Monitoring software flags problems, but people still have to act on them. Whatever setup you use, be clear about who sees the warnings and who deals with them. If you are not sure how your server is watched today, ask us about your server setup.
Questions
Server monitoring questions
What does server monitoring software actually do?
It checks your office server for the warning signs it is set up to look for, such as low disk space, drive errors, stopped services, failed backups or a server that has gone offline, and flags them. We install and maintain the software for you, so problems on your server are caught rather than left unnoticed until your team cannot open the schedule.
If my server is monitored, do I still need backups?
Yes. Monitoring flags that something is wrong; a backup is what lets you recover when it is. The two work well together, because monitoring can also help confirm that backups are actually running. We set up backup systems and recovery software for dental offices, and our dental office data backup guide explains what a good backup plan includes.
Can server monitoring prevent every problem?
No. Some problems build up slowly, but others are sudden, and monitoring cannot stop a power outage or a malware infection by itself. That is why it belongs alongside malware and virus protection, surge protection and battery backup, and well-maintained computers and servers. Each layer covers gaps the others leave.
What should we do if the server stops working during the day?
Call us, or start a remote support session so we can see what is happening on your screen. Our remote support page walks you through starting a session. If you can, note what you saw just before the problem started, such as an error message or a flicker in the lights, because it helps track down the cause.
Related
More ways to look after your office server
Service
Data backup and recovery
Backup systems and recovery software that help you avoid losing vital data.
Guide
Power outage and surge protection
How surge protectors, battery backup and safe shutdowns protect your server.
Service
Malware and virus protection
Protection that keeps digitally stored patient information safe.
Catch server problems before your patients notice them
Tell us about your office server, and we’ll talk you through putting monitoring software in place so problems are caught early.