Internet, phone & remote access

Dental office internet, phone lines and remote access

We set up the internet and phone lines your dental office depends on, and provide remote and home office connectivity so the right people can work from outside the practice.

Get IT help

See all services

Internet, phone & remote accessWhat we take care of

Internet lineSet up for your dental office
Phone linesSet up so patients can reach the front desk
Home office connectivityFor staff working outside the practice
A secure networkConfigured without sacrificing productivity
No surprise changesYou are kept informed of every change

Signed HIPAA BAA with every customer

What we do

Internet and phone lines for your office, remote access for your team

Your practice uses these connections to reach the outside world. We set them up to work with the rest of your office network.

Internet line setup

We set up your office internet connection, so the front desk, operatories and back office can reach email and the online services they use.

Phone line setup

We set up the phone lines your office relies on, so patients can reach the front desk when they call to book, confirm or ask a question.

Home office connectivity

When someone needs to work from home or another location, we provide the remote connection that lets them reach what they need from outside the practice.

Built on a secure network

A remote connection is only as safe as the network behind it. We configure that network to be secure without slowing your team. See how we handle dental office network security.

No surprise changes

We keep you informed of every change to your network, planned maintenance and update, so a new line or connection never catches your team off guard.

A signed HIPAA BAA

Every customer has a formal HIPAA business associate agreement with us. See how our business associate agreement protects patient confidentiality.

Why it matters

Why dependable internet matters for a dental practice

Much of a modern practice’s day runs over the internet. Email, insurance eligibility and claims portals, and any online services your office uses all stop when the connection does.

Phone lines matter just as much. Patients still call to book, reschedule and ask questions, and when the line is down, those calls never reach the front desk.

Front desk flow: checking coverage and sending claims often depend on a working connection.
Communication: email and phone calls are how patients, labs and insurers reach you.
Remote work: anyone reaching office systems from home needs the office connection to be up as well as their own.
Power: a power cut takes the modem and router down too, unless they are on battery backup.

How to protect office equipment from power outages and surges

Front desk PC
Office network
Internet

What relies on your linesIn a typical dental office

EmailHow patients, labs and insurers reach you
Insurance portalsCoverage checks and claims from the front desk
Phone linePatients calling to book, reschedule or ask
Remote workNeeds the office connection up as well

Good practice

What to plan when you set up or move internet and phone lines

Whether you are opening a new office, moving or remodeling, a little planning keeps the first day from turning into a scramble.

Planning a move or a new location? Contact us about your new office, and we can set up your lines alongside the computers and servers that connect to them.

Start early, because providers often need time to schedule installation at a new address.
List what depends on each line: computers, Wi-Fi, payment terminals, fax and anything else that needs the internet or a phone line.
Decide where the equipment goes, with power, airflow and a surge protector or battery backup for the modem and router.
Plan separate staff and guest Wi-Fi, so patient devices stay off the network your office systems use.
Plan for an outage, so the front desk knows what to do if the internet or phones go down during clinic hours.
Test before patients arrive: every computer, printer, phone line and the Wi-Fi.
Keep provider details on file, so whoever is at the front desk knows who to call about the line.

Remote access

How remote access to a dental office should be set up

Remote access is convenient, and it is also a door into your network. Whoever sets it up, good remote access follows the same habits.

Decide who needs it

Give remote access only to people who need it for their work, and only to the systems they use. Switch it off the day someone leaves.

One login per person

Each person should have their own account, never a shared office login, so you know who connected and can remove one person’s access without affecting anyone else.

Require strong sign-in

Use long, unique passwords plus a second step, such as a code on a phone, wherever the remote access tool supports it.

Keep remote desktop closed

Never leave remote desktop open directly to the internet. CISA’s #StopRansomware Guide warns that attackers often get in through exposed, poorly secured remote services.

Questions

Internet, phone and remote access questions

Can you set up internet and phone lines for a new or relocated office?

Yes. We set up internet and phone lines, and we also install and maintain the desktops, tablet PCs and server systems that rely on them. If you are moving or opening a new location, let us know as early as you can, so the lines, the network and the computers are planned together rather than one at a time.

What is the difference between remote access and remote support?

Remote access lets your own team reach office systems from home or another location. Remote support is different: when something is not working, you start a session from our remote support portal so we can see your screen and help fix the problem. Our remote support page explains how to start a session.

Can staff work from home without putting patient data at risk?

Working from home always adds some risk, but it can be kept small. We provide remote and home office connectivity on a network configured to be secure. As general practice, each person should have their own login and strong sign-in, and the home computer should be kept updated, protected with malware and virus protection and not shared with family members.

What should we check first if the office internet goes down?

First, see whether the problem affects every computer or just one. If it is every computer, check that the modem and router have power, then restart them, modem first. If that does not help, your internet provider can tell you whether there is an outage in your area. If the line is working but the problem is inside your office, contact My Dental IT for help.

More ways we keep your practice connected

Service

Talk to us about your internet, phone lines and remote access

Tell us how your office connects today and who needs to work from outside it, and we’ll take it from there.