Computers & servers
Dental office computers and servers, installed and maintained
We install and maintain the computers and servers your dental office runs on: front desk and operatory desktops, tablet PCs, server systems and more, so your team works on reliable, secure and expandable hardware.
Computers & serversWhat we take care of
- DesktopsAt the front desk and in the operatories
- Tablet PCsWorking alongside the rest of your office systems
- Server systemsReliable, secure and expandable
- Server monitoringSo problems are caught in an emergency
- Kept informedYou hear about planned maintenance and updates
Signed HIPAA BAA with every customer
What we look after
Computers and servers for every part of your dental office
From the front desk to the server closet, we install and maintain the hardware your team relies on, and keep it ready for what your practice needs next.
Front desk workstations
The front desk computer handles the schedule, check-in and billing all day. We install and maintain it, so the person greeting your patients can rely on the machine in front of them.
Operatory computers
Computers in the operatories put charts and the schedule within reach of the chair. We set them up and keep them working, so clinical time goes to patients, not to restarts.
Tablet PCs
Tablets can help with tasks such as patient check-in at the front desk or chairside use in the operatory. We install and maintain tablet PCs so they work alongside the rest of your office systems.
The office server
A server holds the shared data that the other computers in your office open all day. We install and maintain server systems, along with server monitoring software so problems are caught in case of an emergency.
A signed HIPAA BAA
Your computers and servers hold patient information. To protect patient confidentiality, every customer has a formal HIPAA business associate agreement with us.
Ready to grow with you
We follow the dental management and IT industry to keep up with new technology and equipment, so you can benefit from that knowledge when it is time to add or replace hardware.
The office server
Why your dental office server deserves extra care
In many offices, the server is where the practice management database lives. The schedule, patient charts and billing records that every workstation opens are stored there. When the server stops, the computers at the front desk and in the operatories can stop with it.
That is why a server needs more attention than any single desktop: a safe location, clean power, someone watching it and a copy of everything it holds.
- Monitoring: server monitoring for dental offices helps catch problems in case of an emergency.
- Backups: backup systems and recovery software help make sure a failed server does not take your records with it.
- Software: your practice management and billing software is looked after together with the hardware it runs on.
- Workstations
- Office server
- Backup
What a server needsMore care than any single desktop
- A safe locationCool, ventilated and free of dust
- Clean powerSurge protection and a battery backup (UPS)
- Someone watching itMonitoring software in case of emergencies
- A copy of everythingSo a failed server does not take your records
Good practice
Good habits for dental office computers and servers
Computers and servers wear out, and some fail with little or no warning. Practices that keep their hardware in good shape tend to share the same habits, whoever looks after their IT. Use this list as a quick self-check.
- Plan replacements before failures, so you decide when an aging computer is swapped out, instead of a breakdown deciding for you on a busy day.
- Keep machines consistent, because workstations with the same setup and software versions are simpler to update and easier to troubleshoot.
- Give the server a safe home, somewhere cool, ventilated and free of dust, not under a desk or in a closet that gets hot.
- Protect against power problems, with surge protection and a battery backup (UPS) that lets the server and key workstations ride out short outages and shut down safely. Our power outage and surge protection guide explains how.
- Keep a list of what you own, noting each computer, tablet and server, where it is, who uses it and roughly how old it is. The same list makes a HIPAA Security Rule IT checklist easier to work through.
- Keep every device protected, with current security updates and malware and virus protection on each desktop, tablet and server.
- Wipe or destroy old drives before devices leave the office, because a retired computer can still hold patient information.
How we work
How we look after your office hardware
My Dental IT started inside a dental practice, so we know the hardware and software used in dentistry first hand.
Tell us what you have
Let us know which computers, tablets and servers your office uses, and what is giving your team trouble.
We install it properly
We install desktops, tablet PCs and server systems so they work together with your network and dental software.
We keep it maintained
We maintain your hardware over time, with server monitoring software in place to catch problems in case of an emergency.
You stay informed
You hear from us about planned maintenance, system updates and changes to your network, so your team knows what to expect.
Questions
Questions about dental office computers and servers
Which kinds of hardware do you install and maintain?
We install and maintain office hardware for dental practices, including desktops at the front desk and in the operatories, tablet PCs, server systems and more. We also look after the software that runs on them, from your practice management and billing software to malware protection and server monitoring. If you are not sure whether we can help with a particular device, ask us about your setup.
Does every dental office need a server?
Not always. Whether a server is the right fit depends on your practice software and the way your office works, and we can talk that through with you. Where an office does have one, it often holds the data every workstation shares, such as the practice management database. That makes it worth extra care: a cool, clean location, power protection, monitoring and reliable backups.
How do we know when a computer should be replaced?
There is no single age that fits every machine. Common signs include slow start-ups, frequent crashes, repairs that keep coming back and an operating system that no longer receives security updates. Planning replacements before a computer fails means you choose the timing, instead of losing part of a clinic day to a dead workstation. A list of what you own and how old it is makes that planning much easier.
Will we know before you work on our computers or server?
Yes. Keeping you informed of every change to your network, planned maintenance and system updates is part of how we work, so nobody at the practice is caught off guard. If something breaks unexpectedly, you can contact My Dental IT or start a remote support session, so we can see the problem on your screen.
Related
More ways to keep your hardware running
Service
Server monitoring
Monitoring software on your office server, so problems are caught in an emergency.
Service
Dental software support
Installation and upkeep of your practice management and billing software.
Service
Malware and virus protection
Protection that keeps digitally stored patient information safe on every computer.
Guide
Power outage and surge protection
How surge protectors, battery backup and safe shutdowns protect computers and servers.
Plan your next computer or server upgrade with us
Tell us about the computers, tablets and servers in your office, and we’ll help you keep them reliable, secure and ready for what comes next.